Amadeus Scandinavia runs Solution Workshops for Scandinavian travel agencies, using each customer’s goals and strategies as a starting point. This involves a two-day analysis of the travel agency’s business procedures, culminating in a recommendation of suggested improvements and ways to optimise solutions.

“This is a new approach to dialogue which strengthens our working relationship with our customers,” says Espen Stendal, Senior Manager, Sales Development for Amadeus Scandinavia.

The aim of a Solution Workshop is to analyse business procedures and identify areas for improvement. Areas up for discussion could include which sources the agency uses for booking information, how effective mid- and back-office processes are, possibilities for automating manual tasks in the booking process, and how the agency’s point-of-sales solutions are utilised.